Supervisory Training Supervisors Effective Communication
Coaching & Counselling Techniques
Supervisor training is a two
day, highly interactive class that is a learn by doing workshop, which focuses on
effective communication, coaching, counselling techniques
and more! It directs the attention towards those supervisors
who are expected to be the problem solvers, decision makers,
responsibility holders and result producers, in a daily work
environment that features change, issues and ill structured
problems. These supervisors feel the need to equip themselves
with the tools and techniques that can help achieve greater
your job as a supervisor contributes to the overall growth
and development of your business unit, your people and yourself.
to change your leadership style in order to be flexible,
adaptable and efficient.
difference between coaching and counselling employees and
how and when to use these skills for optimal results.
essential skills relating to effective and assertive communication,
positive employee feedback; and employee confrontation.
to establish your credibility, confidence and authority
as a supervisor.
In The Fast Lane:
what a supervisor is and how this person impacts the three
characteristics of an effective organization.
and evaluating your natural leadership skills as a supervisor
and its relevant application in the workplace.
the roles and functions of a supervisor and how these roles
and functions affect your attitude and leadership style.
the "JOYS of SIX" and their application to successful
Effective Communication Skills:
the need to communicate effectively with others.
the factors, which influence communication.
Using the necessary communication skills that get your message
and using effective listening skills for optimal results.
on techniques that will allow supervisors to move from a
NO situation to a YES situation.
and Counselling Techniques:
the need to coach and counsel in certain situations.
and changing your behaviour and the behaviour of others.
employee effort through the use of sound coaching skills.
counselling skills to address employee difficulties before
they become serious.
your rights in a fair, but firm manner, while still maintaining
a positive relationship.
effective and constructive feedback.
Resolution & Confrontation Techniques:
the reasons for conflict and confrontation with employees.
and understanding the various conflict management styles
and their appropriate application.
employees in a fair, but firm manner, while still maintaining
a professional relationship.
and understanding the use of the eight step conflict resolution
and conducting uncomfortable interviews while gaining employee
& Coping Strategies:
with difficult and at times unreasonable employees.
tried, tested and true coping strategies that won't fail
when executed correctly.
what to do and not to do, when it comes to listening and
responding to employees.
your assertiveness for doing things right the first time.
Learning Back To The Job:
difficulties and generating a list of possible solutions.
that the learnings will get a chance to grow back on the
up a partnered personal action plan that will enable you
We are proud to be offering our training courses to
our local clients in the surrounding areas, Hamilton, Burlington, Oakville, Toronto,
London, Kitchener, St. Catherines & Windsor, Ontario,
Canada. Buffalo New York, Jersey, and Detroit