Supervisor training is a two
day, highly interactive classes are learn by doing workshop, focuses on
effective communication, coaching, counselling techniques
and more! It directs the attention towards those supervisors
who are expected to be the problem solvers, decision makers,
responsibility holders and result producers, in a daily work
environment that features change, issues and ill structured
problems. These supervisors feel the need to equip themselves
with the tools and techniques that can help achieve greater
daily success.
You
Will Learn:
How
your job as a supervisor contributes to the overall growth
and development of your business unit, your people and yourself.
How
to change your leadership style in order to be flexible,
adaptable and efficient.
The
difference between coaching and counselling employees and
how and when to use these skills for optimal results.
The
essential skills relating to effective and assertive communication,
positive employee feedback; and employee confrontation.
How
to establish your credibility, confidence and authority
as a supervisor.
Supervision
In The Fast Lane.
Determining
what a supervisor is and how this person impacts the three
characteristics of an effective organization.
Determining
and evaluating your natural leadership skills as a supervisor
and its relevant application in the workplace.
Exploring
the roles and functions of a supervisor and how these roles
and functions affect your attitude and leadership style.
Understanding
the "JOYS of SIX" and their application to successful
supervision.
Effective Communication Skills:
Recognizing
the need to communicate effectively with others.
Determining
the factors, which influence communication.
Using the necessary communication skills that get your message
across.
Recognizing
and using effective listening skills for optimal results.
Focusing
on techniques that will allow supervisors to move from a
NO situation to a YES situation.
Coaching
and Counselling Techniques:
Recognizing
the need to coach and counsel in certain situations.
Monitoring
and changing your behaviour and the behaviour of others.
Achieving
employee effort through the use of sound coaching skills.
Using
counselling skills to address employee difficulties before
they become serious.
Asserting
your rights in a fair, but firm manner, while still maintaining
a positive relationship.
Providing
effective and constructive feedback.
Conflict
Resolution & Confrontation Techniques.
Determining
the reasons for conflict and confrontation with employees.
Recognizing
and understanding the various conflict management styles
and their appropriate application.
Confronting
employees in a fair, but firm manner, while still maintaining
a professional relationship.
Experiencing
and understanding the use of the eight step conflict resolution
model.
Planning
and conducting uncomfortable interviews while gaining employee
commitment.
Assertiveness
& Coping Strategies.
Deal
with difficult and at times unreasonable employees.
A
tried, tested and true coping strategies that won't fail
when executed correctly.
Examining
what to do and not to do, when it comes to listening and
responding to employees.
Developing
your assertiveness for doing things right the first time.
Transferring
Learning Back To The Job:
Anticipating
difficulties and generating a list of possible solutions.
Ensuring
that the learnings will get a chance to grow back on the
job.
Setting
up a partnered personal action plan that will enable you
to succeed.
Be sure to checkout our other human resources training courses
Locations:
We are proud to be offering our training courses to
our local clients in the surrounding areas, Hamilton, Burlington, Oakville, Toronto,
London, Kitchener, St. Catherines & Windsor, Ontario,
Canada. Buffalo New York, Jersey, and Detroit
Michigan U.S.
