This process of problem solving training is designed to help participants / employees in the workplace experience a dynamic strategic approach to problem solving. Individuals and/or teams will be able to improve their understanding of a current business problem by organizing their information more effectively. They explore creative alternatives for resolving their problem and choose the most appropriate alternative. This sorting and exploring process leads the individual and/or team to a clearer understanding of the problem and to improved decision making results. Participants will be better able to plan for improved business results through the following:

1. Identification of the Problem: "What is the problem?" individual and/or team reaches one final definition of the problem. This is done for clarity and alignment of the current business issue.

2. Identification of the participant(s) communication needs are discussed in order for each member to voice what he or she needs to participate fully in the process.

3. Three phases of problem solving are presented followed by the identification of the desired outcome. At this point in the process the first phase of problem solving is introduced and the individual and/or team reaches a consensus on the following question: "If you could have it the way you really want it, how would that be?"

4. The second phase of the problem-solving process is introduced and the individual and/or team identifies the key barrier(s) to the resolution of the problem.

5. Identification of the required resource takes place next with the individual and/or team answering the question: "What resource do we need to achieve the desired outcome?"

6. The third phase of problem solving is now introduced. The individual and/or team walks through the structured problem solving process and begins sorting for clarification on the use of their resource for achieving their outcome. This sorting process involves experiencing the solution on five logical levels and three perceptual positions as well as three different time lines.

7. Taking Action: The next part of the process addresses the appropriateness for each individual for taking the required actions for achieving their outcome.

8. Closing the Problem Gap: The final part of the process identifies time lines and people responsible for closing the problem gap.

Benefits:

Individuals and/or team members explore a current issue taking a structured approach for solving their problem. A problem is defined as the gap between the current reality and the expected goal. If there is no gap, there is no problem. If the team, or individual, is struggling to achieve an outcome and can't find a solution, this process is a valuable use of time. If a team or individual is starting a new project and is concerned about "possible" achievements, this process can assist them in arriving at clearer answers before they initiate their steps. No matter what the problem is, this process can lead to improved business solutions.

Training Locations?

We do our training in the Hamilton, Burlington, Oakville, Toronto, Markham Ontario and surrounding areas.