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Customer
service training workshop, deals with why customer relations are important
to your organization and how it can use customer service training to improve your employee's understanding and
communication skills when dealing with all kinds of customers -- whether over the
telephone or face to face.
The
Customer Service Workshop Covers The Following:
- The Psychology
of Customer Relations
- Understanding
Your Communication Style
- Dealing
with those "Difficult" Customers
- Improving
Results Using a Problem-Solving Approach
- The
Psychology of Customer Relations
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In
this component of the workshop a number of activities takes place
to assist the participants in understanding the psychology of customer
relations and addresses the question, "How do I see myself as
a customer relation's specialist?" and, "How do I see the
customer?"
An
analysis of your customer relation's patterns provides the backdrop
for understanding communication styles and processes involved when
dealing with a wide range of customer behaviour.
How
To Deal With Difficult & Angry Customers
The
fact that communication takes place does not mean that the customer
is satisfied and happy. Our communication style can block the transmission
of information when dealing with a difficult customer. Participants
learn how to listen, create rapport, and confront differences so that
a win-win outcome can be achieved.
In
this series of activities, participants learn how to achieve power
through psychological control so that any pattern of behaviour they
encounter can be dealt with professionally.
Improving
Results Using A Problem Solving Approach
Everything
you say and leave unsaid has an effect on your results. To be effective
in dealing with customers, activities in this part of the workshop
show how to appear congruent and focused in what you think, how you
feel, and how you act.
Personal
insights and the learning models used in the workshop provide participants
with a problem-solving approach for managing customers' expectations.
They gain a clearer understanding of how to achieve the results they
are after for successful customer relations at all times.
Benefits:
This
workshop will assist participants in recognizing their own needs,
the expectations of their customers, and how to keep positively motivated
to work toward the attainment of their company's commitment to improved
customer relations for achieving their business objectives. Be sure to checkout our other related courses that will assist you in building a productive working environment for your employees. Such as public speaking, supervisory training, workplace violence training, coaching, as well as are safety training courses. We are your complete human resources delvelopment specialists. We care about the health and wellness of your company. Give us a call today! It costs you nothing to pick up the phone and inquire.
"Customer Relations Training Locations"
We
do our HR training in the Hamilton, Burlington, Oakville, Toronto, Markham
Ontario and surrounding areas.
A Human Resources Development company that cares about your success. "Your success is our success"
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Thursday May 8, 2008 | 
