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Objectives:
Conflict training: Dealing with worplace conflicts, managing conflict constructively is a powerful
program which enables participants to understand why differences in outlook
and motivation exist. They learn how they can facilitate effective
interactions in work teams and increase awareness around process issues.
They develop greater awareness of how they currently deal with conflict
and how they can apply conflict resolution tips to manage conflict
more effectively in the future.
The
Myers -Briggs And Conflict Management
- What
is the Myers-Briggs Type Indicator?
- MBTI
Scales and Potential Sources of Conflict
- MBTI
Awarenes Exercises
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Understanding Conflict
- The Two
Faces of Conflict
- Three
Critical Steps To Manage Conflict Constructively
- Discovering
Your Conflict Style
- The
Win/Lose Cycle of Conflict and Decisions
- The
Win/Win Cycle of Conflict and Decisions
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The Two Concerns About Conflict
- How We
Handle These Two Concerns
- The
Combinations of the Two Concerns
- Why
We Often Continue to Use Non-Productive Approaches
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Interpersonal
Skills For Manageing Conflict Effectively
- Attending
& Active Listening Skills
- A Step-By-Step
Format for Dealing With Conflict
- The Merger
Laboratory Exercise
- Making
Adjustments
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Benefits:
Individuals who understand conflict and how to manage it, tend to
be more likely to take action and make things happen than worry, procrastinate
or confront. In this program, participants will gain an understanding
and appreciation of how their preferences affect their views and how
their views can affect both their performance and their professional
environment.
Participants
will be able to recognize and understand the possible causes, characteristics,
and solutions of conflict between individuals.
Depending
on the depth of content covered, this program can be delivered in
a one, two or three-day format.
Participants:
People from all levels of the organization wanting to maximize their
productivity through effective conflict management.
Training Locations:
We
train in the Hamilton, Burlington, Oakville, Toronto, Markham Ontario
and surrounding areas.
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Thursday May 8, 2008 | 
