Conflict Training - Dealing With Workplace Conflicts BNR


Conflict Training
Dealing With Workplace Conflicts

Anger Management

Conflict training, dealing with workplace conflicts, managing conflict constructively is a powerful program which enables participants to understand why differences in outlook and motivation exist. They learn how they can facilitate effective interactions in work teams and increase awareness around process issues. They develop greater awareness of how they currently deal with conflict and how they can apply conflict resolution tips to manage conflict more effectively in the future.

 

The Myers -Briggs And Conflict Management

  • What is the Myers-Briggs Type Indicator?
  • MBTI Scales and Potential Sources of Conflict
  • MBTI Awareness Exercises

Understanding Conflict

  • The Two Faces of Conflict
  • Three Critical Steps To Manage Conflict Constructively
  • Discovering Your Conflict Style
  • The Win/Lose Cycle of Conflict and Decisions
  • The Win/Win Cycle of Conflict and Decisions

The Two Concerns About Conflict

  • How We Handle These Two Concerns
  • The Combinations of the Two Concerns
  • Why We Often Continue to Use Non-Productive Approaches

Interpersonal Skills For Managing Conflict Effectively

  • Attending & Active Listening Skills
  • A Step-By-Step Format for Dealing With Conflict
  • The Merger Laboratory Exercise
  • Making Adjustments

Benefits:

Individuals who understand conflict and how to manage it, tend to be more likely to take action and make things happen than worry, procrastinate or confront. In this program, participants will gain an understanding and appreciation of how their preferences affect their views and how their views can affect both their performance and their professional environment.

Participants will be able to recognize and understand the possible causes, characteristics, and solutions of conflict between individuals.

Depending on the depth of content covered, this program can be delivered in a one, two or three-day format.

Participants:

People from all levels of the organization wanting to maximize their productivity through effective conflict management.

Training Locations:

We train in the Hamilton, Burlington, Oakville, Toronto, Markham Ontario and surrounding areas.

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Thursday August 26, 2010

Headquarters - Hamilton, Toronto Area (Ontario, Canada)
United States Branch Office – Hackettstown, New Jersey, USA

 


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