Assertiveness
training and personality diversity workshop is composed of the following
key elements: understanding assertive behaviour, understanding personality
diversity, and learning problem-solving skills & strategies. These
three components provide practical insights and skills for staying
assertive when required to get results with and through others.
Understanding
the characteristics and needs of different personalities leads to
improved communication. Making these personal differences objective,
facilitates problem solving for powerful results.
Objectives:
- Encourage
active participation in decision-making processes Encourage
greater involvement with others for improved job satisfaction,
morale, and professional results Learn
insights for building trust and dealing with power and authority How
our behaviour changes when working against time
- How
to take responsibility and influence outcomes in work-related
situations
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The
key elements:
I.
Understanding Assertive Behaviour
This
part of the workshop increases our understanding of assertive behaviour.
Participants analyze how they see their behaviour when dealing with
others and how to view these behaviours against a productivity maturity
continuum.
II Personality Diversity -
Looking At Fundamental Differences In The Way Human Beings Function
When
we have to work with and through others, it helps to understand how
fundamentally different we are. This part of the program introduces
the idea of personality preferences and how these preferences influence
our ability to stay assertive. Through a series of activities designed
to understand "Who am I," participants learn how to manage
themselves more effectively by recognizing their own assets and learning
how to deal with their possible blind spots. Participants
learn the two major mistakes of a new supervisor and our typical reactions
when inappropriately supervised.
Staying assertive is also understood through an analysis of our behaviours
when dealing with time constraints.
III Problem Solving Strategies
Strategies
for building an effective workplace are identified through a group
problem-solving process. This process clarifies and builds on understanding
one’s own functioning and that of others. This awareness applies
to the dynamics of group relationships and addresses the question,
"How do we work together?"
This
interactive process provides a dynamic strategic approach to problem
solving. In this part of the workshop, the challenges inherent in
working with and through others covered in Parts I and II is reinforced
as participants build a strategic approach for getting cooperation
and results with colleagues. The problem solving process unfolds as
follows:
- Identification
of the problem Identification
of the outcome Identification
of the barriers Identification
of the solutions
- Identification
of the resources
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Participants
explore a current issue taking a structured approach for solving a
current business problem. A
problem is defined as the gap between the current reality and the
expected outcome. If there is no gap, there is no problem.When
individuals are struggling to achieve an outcome requiring a creative
solution, this process is a valuable use of time. No matter what the
problem is, this process can lead to improved business solutions.
Workshop Outcomes
As
a result of this workshop, participants gain an understanding of the
fundamental differences in the way human beings function. They learn
how to strengthen and develop mature, effective patterns for getting
results with and through others. They learn to individualize their
communication and build stronger relationships. With this understanding,
individuals achieve greater productivity by increasing their assertive
behaviour when working with and through others.
Who Should Attend Our Workshops?
People from all levels of the organization wanting to maximize their
productivity through effective communication patterns. Visit our Human Resources Forum and post a question.
Where Do We Train?
We
train in the Hamilton, Burlington, Oakville, Toronto, Markham
Ontario and surrounding areas.
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Thursday May 8, 2008 |
