Assertiveness Training And Personality Diversity
Learning Problem-Solving Skills & Strategies

Understanding the characteristics and needs of different personalities leads to improved communication. Making these personal differences objective, facilitates problem solving for powerful results.

Objectives:

The Key Elements:

This part of the workshop increases our understanding of assertive behaviour. Participants analyze how they see their behaviour when dealing with others and how to view these behaviours against a productivity maturity continuum.

Looking At Fundamental Differences In The Way Human Beings Function

When we have to work with and through others, it helps to understand how fundamentally different we are. This part of the program introduces the idea of personality preferences and how these preferences influence our ability to stay assertive. Through a series of activities designed to understand "Who am I," participants learn how to manage themselves more effectively by recognizing their own assets and learning how to deal with their possible blind spots.

Participants learn the two major mistakes of a new supervisor and our typical reactions when inappropriately supervised.  Staying assertive is also understood through an analysis of our behaviours when dealing with time constraints.

III Problem Solving Strategies:

Strategies for building an effective workplace are identified through a group problem-solving process. This process clarifies and builds on understanding one’s own functioning and that of others. This awareness applies to the dynamics of group relationships and addresses the question, "How do we work together?"

This interactive process provides a dynamic strategic approach to problem solving. In this part of the workshop, the challenges inherent in working with and through others covered in Parts I and II is reinforced as participants build a strategic approach for getting cooperation and results with colleagues. The problem solving process unfolds as follows:

Participants explore a current issue taking a structured approach for solving a current business problem. A problem is defined as the gap between the current reality and the expected outcome. If there is no gap, there is no problem.When individuals are struggling to achieve an outcome requiring a creative solution, this process is a valuable use of time. No matter what the problem is, this process can lead to improved business solutions.

As a result of this workshop, participants gain an understanding of the fundamental differences in the way human beings function. They learn how to strengthen and develop mature, effective patterns for getting results with and through others. They learn to individualize their communication and build stronger relationships. With this understanding, individuals achieve greater productivity by increasing their assertive behaviour when working with and through others.

Who Should Attend Our Workshops?

People from all levels of the organization wanting to maximize their productivity through effective communication patterns. Visit our Human Resources Forum and post a question.

Where Do We Train?

We train in the Hamilton, Burlington, Oakville, Toronto, Markham Ontario and surrounding areas.